Avery Stone | Frequently Asked Questions

Is averystone.com an European brand?

AveryStone.com is a Premium Scandinavian interior brand. All of our products are thoughtfully designed in Scandinavia, sourced and handcrafted in Europe, and shipped directly from our European facilities — ensuring exceptional quality, authenticity, and seamless delivery.

Do you ship from Europe?

Yes, all of our products are shipped directly from Europe. Production typically takes 4 to 10 weeks, depending on the complexity of the piece, followed by approximately 2 weeks of shipping, depending on the destination country.

Are all products handcrafted?

Yes, all of our products are custom-made and entirely handcrafted by skilled artisans, ensuring each piece is unique and made to the highest standards.

Are the products ethically sourced?

At Avery Stone, our brand vision is to bring the beauty of nature into your home — without harming the Earth. We are committed to ethical sourcing and 100% fair production, with all of our products handcrafted in Europe using only natural, responsibly sourced materials.

Natural stone is a raw gift from the Earth — formed over millions of years without chemical additives. It is one of the most eco-friendly and durable materials available, offering timeless beauty while supporting sustainable design.

Can I return or exchange a product?

In accordance with European legislation and EU consumer protection regulations, custom-made products are not eligible for return, cancellation, or exchange. This applies to all orders that are individually produced, not prefabricated, or assembled based on the customer's specific requirements.

As each piece is made to order and tailored to individual specifications, this policy is applicable across all countries and is in place to ensure fairness and transparency in line with EU law.

What happens if my product arrives damaged or broken?

At AveryStone.com, we are committed to ensuring that all products arrive in perfect condition. While we take every precaution to protect your order during transit, we understand that occasional damage may occur (rarely).

If your item arrives damaged, please contact us within 72 hours of delivery to file a damage claim. Our first course of action is to provide a replacement for the affected item. If a replacement is not possible, a full refund will be issued.

Your satisfaction is important to us, and we appreciate your cooperation in ensuring a smooth resolution process.

Can I request or send in custom-made designs to order?

Absolutely — at Avery Stone, we craft everything you envision using premium natural stones such as Travertine and Marble. Whether you're looking for a custom table, bathtub, sink, wall feature, or flooring, we bring your ideas to life with exceptional craftsmanship and timeless materials. Whatever you have in mind — we’ve got you covered.

Do you provide stones and natural material to businesses too?

Do you provide stones and natural material to businesses too?

Yes, we do. At Avery Stone, we collaborate with hotels, apartment complexes, restaurants, and other commercial properties — providing premium natural stone solutions for flooring, showers, wall cladding, and architectural elements.

We offer tailored designs and high-quality materials to elevate every space with timeless elegance.

Do you sell wholesale?

Yes, we do. Avery Stone proudly supplies wholesale to a range of brands and retail stores. If you're interested in producing or purchasing in larger quantities, please contact us at customerservice@averystone.com.

Our dedicated B2B team will get in touch to discuss tailored wholesale solutions that meet your business needs.

Can I adjust your items and change the measurements?

Yes, we can. At Avery Stone, we accommodate any custom measurements, design adjustments, or style modifications to suit your specific needs. Simply share your request — and we’ll handle the rest. You envision it. We craft and deliver it.

How do I care for natural stone products?

Natural stone requires proper care to maintain its beauty and longevity. We recommend using pH-neutral cleaners and avoiding abrasive materials.

Do you offer interior or architectural consultations for larger projects?

Yes, we do. For larger-scale residential or commercial projects, our team offers tailored design and material consultations. Whether you're working on a hotel, resort, office, or private villa, we’re here to support your vision from concept to creation. Contact our B2B team to schedule a consultation.