Avery Stone | Frequently Asked Questions

Is averystone.com an European brand?

Yes. Averystone.com is a Scandinavian brand. We source and manufacture all of our products in Europe and ship from Europe too.

Do you ship from Europe?

Yes, we ship all our products from Europe. Production time usually takes 4-10 weeks depending on the product and shipping takes around 2 weeks depending on the country.

Are all products handcrafted?

Yes. All products are custom-made and all handcrafted.

Are the products ethically sourced?

Absolutely. Our Brand vision is to bring nature inside your home without affecting the world or earth. We source and manufacture all our products 100% fairly in Europe and from the nature without harming it. Natural stone is a natural product of the Earth, created over millions of years without any chemical additives & 100% eco-friendly, being one of the most durable materials available.

Can I return or exchange a product?

Based on European legislation and under EU rules no returns of custom-made orders and exchanges can or will be accepted. Products that are custom-made, not prefabricated and not coming out of our stock or are assembled according to the specific wishes of the customer cannot be returned or cancelled unfortunately. This applies to all countries.

What happens if my product arrives damaged or broken?

At averystone.com we strive to ensure that all our products arrive at their destination in perfect condition. However, we understand that there is always a small chance that issues can occur during the shipping process and your items get damaged. In this case, we urge you to contact us within 72 hours from the receipt of the product, to file a claim for a damaged item. Our solution policy is to send a replacement for the damaged item. Only, if a replacement is not possible, a full refund will be offered to the customer.

Can I request or send in custom-made designs to order?

Yes. Absolutely! We create everything you ask for with Natural stones, such as Travertin and Marble. Do you want a specific bath tube, sink, wall or floor with Travertin or Marble, we got you!

Do you provide stones and natural material to businesses too?

Yes we do. We work with hotels, apartments complexes, restaurants and other business where we provide natural stones for their floors, showers and buildings.

Do you sell wholesale?

Yes we do. We already sell wholesale to many brands and stores. If you like to produce and buy in larger quantities on a wholesale bases, please e-mail us at customerservice@averystone.com and our B2B team will get in contact with you.

Can I adjust your items and change the measurements?

Yes! We can work with any kind of measurements and/or changes or adjustments in the style, size and design. You request, we produce and deliver!